1. Unbox and open a ticket on the support page (select “Turtle activation”)2. On the App, add the Algo wallet in which you wish to receive your rewards3. Position the device and phone near your router4. Switch on the Turtle5. On the App, select your Type 2 device and follow the instructions that will pop-up
Unbox the Turtle and open a ticket on the support page (select “Turtle activation”) before starting the onboarding. You should state the device ID that will be connected to your account (the number can be found on the silver sticker at the bottom of the device – e.g. S/N TURTLE 123). As soon as this ticket is answered/confirmed, your device is ready for onboarding.
Log in to the PlanetWatch App using your account credentials, then add the Algo wallet to which you want to connect your device. On overview, pick the “Wallets” tab on the bottom. Once you are on the wallet overview, if the wallet is not already onboarded, click the top right “+” icon.
You will be prompted to enable biometric authorization. If you decline, you can activate it by pressing “Ok” or preceding with “Not now” to skip this step.
Now you can choose between creating a new wallet (make sure to safely store the 25-word keyphrase and never share it anywhere or with anyone), or recovering a passphrase from an existing wallet (by pasting a 25-word keyphrase string).
For easy identification in the App give a customized name to that wallet.
(The reason to add your wallet to the App now instead of during the onboarding process is so in case something goes wrong you do not have to redo every step.)
Step 3:Position the Turtle close to the Wi-Fi router that you want to connect it with. Unlock your phone, activate Bluetooth, and stay near the device.
Step 4:Switch on your device by flicking the silver switch on the bottom. It will first light up steady for 2 seconds on LEDs 2, 3 and 4, and then will start to blink fast on LEDs 2, 3 and 4 showing it is ready for onboarding.Step 5:Open the “Sensors” tab on the PlanetWatch App. Once you are there, press the top right “+” icon to show your available licenses.
Select your Type 2 license. A card will appear telling you to “choose sensors”. Pick the Turtle you wish to onboard (if it was not greenlighted – see step 1).Next, it shows “choose account” and you have to pick the wallet (if no wallet shows, it was not connected – see step 2)After that, it will transition to “set sensor location” and show a map. You should drag the map in the background to precisely mark the spot (roughly estimated) where the device is located. Once you think the tip of the blue marker is fine, confirm by clicking on the button “set location” at the bottom.Now you are prompted with the window “summary”, where three details will be listed:1) the license you picked2) the device you are onboarding3) the wallet (by the name you gave it) that will be connected
Check one last time if all of the items above are correct. If everything is there, click the button “proceed” at the bottom.A pop-up window will appear: “Please wait, this could take up to 2 minutes…”In case you get any error at the end of this step (connection error, insufficient funds, etc.), please refer to the troubleshooting section at the end of this guide.
Step 6If everything is working right, it will show “License added successfully”. You should now press the button “Set-up sensor Wi-Fi”.
If you have a problem, please refer to the troubleshooting section at the end of this guide.Step 7In the “Set-up Turtle Sensor” menu, you will see your phone searching for the Turtle (remember phone and Turtle must be near the router). Once your phone finds the Turtle, select it. A pop-up will open asking you for confirmation to connect to it – press “Ok”. It will again attempt to establish a stable Bluetooth connection (initially it is just searching for available devices) and show a progress window.If you have trouble at this stage you should try to switch the Turtle off for 1 minute and restart the PlanetWatch App. The device might have been idle in set-up mode for too long.Once it has done the direct connection, you can choose between the top button manual set-up or under it there will be a section to select Wi-Fi, wait a moment until it loads all the Wi-Fi networks in your area, and then pick yours. There, enter your password and press “confirm“.You will get a small loading screen telling you that it is being set-up. After this, a message stating “Your sensor is now fully configured” will show. Press “Ok”.A new pop-up window will appear informing you that “The sensor can take some time to reconnect to your network. Please wait one hour before checking the status of the connection again”.Press “Ok” and you will be finished with the onboarding process.
In case the onboarding to the wallet fails in step 5, you can go to your device overview on the Explorer or in the App and use the troubleshooting tool. After that, click again on the device card (in the App) and work based on the error message it gives – that will prompt you to associate the license. In case this does not work at first, please re-do the process.You can also inspect your Algo wallet in case the process bugged out at the step to include the Planets asset and add it manually via ID 27165954 (you should have received a small amount of Algo during the first attempt to do this). Then, run the troubleshooter again and continue in the App.
If for some reason you have an issue in step 6, you can go to the “Sensors” tab again. Your Turtle will show a small red triangle with an exclamation mark. Press on the specific device and your Turtle will show an error card “Set-up & Configuration” stating that the Wi-Fi is not connected. At the bottom, there is a “Fix it now” button that brings you to the same menu as “Set-up Sensor Wi-Fi”.
In case you repeatedly fail the onboarding, please make sure you have your device and phone near the router, and that the Bluetooth is activated and not running a different device currently (i.e. headphones). Always remember to use the troubleshooting tool.
If none of the steps above have worked out the problem, please contact PlanetWatch’s support explaining in detail your issue.
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